Information We Collect
When you contact us for mold remediation or request a quote, we collect your name, phone number, email address, and the property address where you need service. We also collect any details you share about the mold issue, such as photos or a description of the problem.
Like most websites, we automatically collect basic technical information when you visit. This includes your IP address, browser type, device type, and pages you view on our site.
How We Use Information
We use your contact details to respond to your request, schedule an inspection, provide a quote, and keep you updated about your project. If you agree, we may send occasional reminders or service updates.
We use website usage data to improve our site, understand what visitors find helpful, and make our services easier to find online. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how people use our site. Cookies are small files stored on your device that help us improve your experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how visitors find and use our website. These tools collect anonymous data like page views, time on site, and referral sources.
We may also use third-party services for scheduling, email, or customer relationship management. These providers only access your information to perform tasks on our behalf and are required to protect it.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.
We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we share only what is necessary.
Data Retention
We keep your personal information for as long as needed to provide services, meet legal and accounting requirements, and resolve any issues. When it is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those who need it.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also opt out of marketing communications at any time.
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable laws.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page and update the effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.